Construction:
Inside the OCC, rooms and even some finishes are taking shape. Work on the 2nd floor areas (Outpatient Surgery Center, Physical & Occupational Therapy, Cardiopulmonary Rehabilitation) has progressed to the point that wall paint is being applied and preparations are being made to lay flooring materials. On the 3rd floor (Women's Health Center), drywall installation is continuing and primer is being applied. Preparation of the walls will be completed within the next two weeks, according to Donovan Jacoby of Bovis. Framing of interior walls is underway on the 1st floor (Medical Imaging Diagnostics Center, Urgent Care Center) in conjunction with electrical rough-in and plumbing installation.

Exterior brickwork is complete from the 2nd floor up and is 65 percent complete on the ground level. The roof work is nearly completed, with the metal roof installed and plaza roofs finished. During the next week, workers will begin working on the well roof (not visible from the ground) that will be made of a rubber material.

During the week of April 7, landscaping will begin. Overcup oaks, sugar maples and willow oaks are scheduled to be delivered by Ivy Nursery early next week for planting. This will allow the trees to become established before the hot summer weather.

Operations/Staffing:
In addition to OCC Director Barbara Elias, another key position has been filled with the naming of Martha Hunter to be Concierge. The position was designed around the concept of exceptional hospitality that many fine hotels have built their reputations on. Tailored for the needs of a healthcare facility, the Concierge position at the OCC encompasses responsibility for all aspects of guest relations and the smooth functioning of the building. As Concierge, Martha will be in charge of training employees to meet Martha Jefferson's customer service standards, ensuring that customer service remains a top priority day to day, and identifying opportunities for improvement. The Concierge also will monitor patient satisfaction scores from surveys conducted Professional Research Consultants of Omaha, Neb. In addition, Martha will administer a system of receiving on-the-spot feedback from patients and visitors. The OCC Conference Room will be equipped with audio/visual equipment, and the Concierge will be on hand to help presenters set up and troubleshoot problems that might arise. "I am really excited," Martha says. "The enthusiasm and commitment to make the OCC a truly unique experience is contagious." She also will lend support to the OCC Director in numerous other ways. Martha has been with Martha Jefferson for 12 years as Operations Supervisor for the Physical and Occupational Therapy Department. She continues in that position even as she is transitioning into her new role. The transition will be complete with the opening of the OCC, and in the meantime, Martha - like Barbara and other OCC staff yet to be named - will be wearing several hats.